From the beginning Inga and the team at Opstech were brilliant. They listened to the vision we had for what we needed and took into account the considerations particular to our business. At every step of the way they offered impartial advice and have continued to go above and beyond. They have proved so integral to our business that we have returned to them time and time again to help us to navigate the implementation of additional systems and processes vital to our success. We consider our solid and well functioning back office functions to be part of what sets Halkin apart from other providers and none of it would have happened without Opstech - they really can help with everything and save considerable money while doing it.
The team at Opstech originally helped iHub set up a new CRM system, upgrade to Office365 and implemented a new Client Management/Billing system. Not only have Opstech supported us with these systems but also went on to implement a customer services ticketing system. They have supported the entire iHub Team with Training and Development for Anti-money Laundering Regulations and Customer Services Delivery. They are a pleasure to work with and make our lives so much easier. It’s rare to find such reliable service. They are always at the end of the phone and extremely reactive when needed
Opstech were outstanding at carrying out an internal audit, implementing changes and training the team in preparation for an HMRC Anti Money Laundering visit. We passed our audit with flying colours and were given feedback that the systems and processes we had in place were an example to the rest of the industry. I would not hesitate to recommend Opstech Services.
Opstech reviewed our Anti Money Laundering policies and procedures and worked with us to put the necessary improvements in place, train the team and rolled out the new processes.
Since then, we have continued to work closely with Opstech and I never hesitate to pick up the phone; nothing is too much trouble.
The team have worked in the industry for a long time and this certainly shows. Not only do they have the skills, but they also deliver things in the right way. Always professional, always helpful, always friendly and always going the extra mile.
Couldn't recommend Opstech highly enough.
