Landlords / Managing Agents / New entrants to the sector
Survey & Interviews | Analysis of Competition | Profitability | Sales Channel | Local Area Viability | SWOT | Operational Costs | Space Planning | Revenue & Cashflow Potential | Pricing | Market Overview
Making informed decisions
Flexible workspace is a versatile space solution sometimes referred to as shared workspaces of flexispace. Workspaces include equipment such as desks, chairs, internet/wifi, kitchen areas, cleaning and storage.
Businesses can consequently maximise the benefits of cost efficient solutions, benefiting from hot desking and mobile working. This allows staff to work from alternate locations when necessary, and employees from different companies can also share workspaces and collaborate.
Flexible workspaces are changing the landscape of traditional Serviced Office offerings. Collaboration, Community, Connections and Convenience are some of the key factors when business and individuals are looking at space offerings.
New entrants are emerging in the market offering mixtures of unique and traditional spaces to cater to the needs of the changing ways in which people work.
How we can help
We will help you understand the needs and demands of businesses; which will determine the facilities, space layout, fees and services of a flexible workspace. Key decision areas are the product, location, market research, competition, the deal on the type of space.
Local market review
Project Management | Scoping | Systems Review | Requirements Gathering | Resource Planning | Internal Communication | System Design | Systems Installation & Configuration | Change Management | Training | Support | Data Migration | Contingency Planning | Implementation Risks | Security | Measure Results and Outcomes
Technology to grow your business
Many companies do not have the capacity in place to monitor and review their business systems. Although hardware and software may be functional for day to day business, support contracts associated to these may be costly and unnecessary. Staff could also be carrying out tasks that are dictated by the way in which a system works, and not in a logical and efficient way that benefits the business.
As a business, you want to exceed your clients expectations by delivering exceptional products and services. Opstech have successfully implemented business systems and technology in to companies which in turn have increased staff productivity, reduced costs and increased profitability; resulting in a positive client experience, client retention and satisfaction.
How we can help
We will conduct a review of your existing systems and available data and recommend new systems or improvements to how your data is collected, stored and used. We will work with you to help find the right technology solutions and anticipate future requirements to support your business.
Our services will enable your business to improve operation efficiency, reduce operational costs and errors and increase the control you have over processes and operations.
Internal space planning
Pre HMRC inspection Audit | Compliance Document Pack | Risk Assessment | Tailor-made Compliance solutions | Applying Customer Diligence | Training | Strategic Advice to Senior Management | On-going guidance & support
Money laundering regulations & requirements
Flexible workspace providers must register with HMRC for supervision under anti money laundering regulations as a Trust or Company service provider where providing:
Flexible workspace providers must register with HMRC for supervision under anti money laundering regulations as a Trust or Company service provider where providing: Registered office | Business address | Accommodation | Correspondence address or mail forwarding services to business (other than sole proprietors)
HMRC will apply a charge as well as penalties for breaches and failures such as:
Customer due diligence | Risk assessment | Policies | Controls and procedures | Record keeping
We apply practical real-world logic making sure your policy both meets the Regulatory Guidance and fits with your operational culture and the type of clients you have.
Our documents are in plain English structured to fit with the way you and your team work. This ensures Compliance is achievable and takes into consideration that in the Flexible and Serviced Office Industry, every day is different, and some important tasks can get pushed and even forgotten. We ensure you meet your obligations within your Policy, without setting unrealistic targets.
How we can help
The Opstech team have over 12 years experience dealing with HMRC Money Laundering Regulations and the London Local Authorities Act. We have held positions with some of the largest Serviced Office operators nationally as Nominated Officer's and will guide you on carrying out checks on your business and customers and what records you must keep in order to prevent money laundering.
Conduct marketing analysis | identify the need of your new location/product/service | Understand and explain the market | Give you a competitive advantage | Produce a marketing plan | Determine costs | Projected income assessment
What you need to know
Whether you are looking to open a new space or launching a new product, conducting a market review is the first step in determining if there is a need or audience for your idea. Knowing the market's needs and how it is currently serviced provides you with key information that is essential in developing your product/service and marketing plan.
Not all workspaces are or need to be the same and we take you though options to fit your budget and building making sure it all balances.
How we can help
We will conduct a detailed market review and assess and plan your budget.
Program & implentation
Sales Management Processes | Opportunity Pipeline Stages | Accept & Reject enquiries | Manage duplicates and overturns | Template email responses | Dashboards | Reporting
Email to Case creation | Track customer requests and issues | Auto assign to teams and individuals | Escalation process by type | Dashboards | Reporting
LeadDADI plugin | Website Integration | Companies House plug in | Power BI Reporting
Specialists in CRM for flexible workspaces
CRM stands for Customer Relationship Management and is a data driven software solution that improve, track and monitor how your business interacts with it potential and existing customers. Designed to track sales leads, convert to opportunities, market to prospective and existing customers, manage and track customer service levels and deliver actionable data.
Microsoft Dynamics has a suite of services that encompass sales, service and marketing. In one place, customers are able to effectively manage their relationships with prospects, clients and ex-clients. This in turn, enables staff to use intelligent processes to drive business results.
How we can help
We have developed a sales workflow for flexible workspace management that can be customised and tailored to your business. Our out of the box solution includes Sales Flow Process for Leads and Opportunities, Dashboards, Reports, Customer Service Case management, a Leadadi and Companies plug in as well as other system integrations.
We have customised Dynamics to create fields forms and views relevant to flexible workspaces. Within these elements there are still some options for your own customisations, such as auto assigning leads by location, accepting and rejecting leads with brokers. Once we understand your business processes, we can develop further workflows and customisation for you.